Warranty & Repairs
Almost everything we sell carries a manufacturer warranty, and many optics, knives and lights carry lifetime cover. This page explains who covers what, how to open a claim that actually gets approved, and what we do to help when a manufacturer goes quiet on you.
Who covers what
| Situation | Who handles it | What happens |
|---|---|---|
| Wrong item shipped | Us | We send the correct item and pay return shipping both ways |
| Damaged in transit | Us | Report within 48 hours with photographs. We replace or refund and handle the carrier claim |
| Faulty out of the box, not yet transferred | Us | Do not complete the transfer. We collect and replace or refund in full |
| Fault appears after transfer | Manufacturer | Warranty claim direct with them. We supply your invoice and chase if it stalls |
| Accessory fault within 30 days | Us | Replaced under the returns policy, no restocking fee |
| Accessory fault after 30 days | Manufacturer | Warranty claim, often lifetime on optics and knives |
| Wear, misuse, modification, handloads | Nobody | Not covered by any warranty. A gunsmith is your route |
Why firearm faults go to the manufacturer
Once a firearm has been transferred to you, it is legally yours and legally a used firearm. Sending it back to a retailer would require another transfer in each direction, adding weeks and dealer fees for no benefit. Manufacturers, by contrast, can receive a firearm directly from its lawful owner for warranty service, and their armourers know the platform far better than any retailer does. It is faster, cheaper and produces a better repair.
Opening a claim that gets approved
- Gather your proof of purchaseYour invoice, with the date and serial number. It is in your account, and we will email a copy on request.
- Describe the fault properlyWhat happens, when it happens, how often, with which ammunition and after how many rounds. Failures to feed with one magazine and one load are a different problem to failures with everything.
- Rule out the obvious firstAmmunition, magazines, lubrication, cleanliness and mounting torque cause the majority of reported faults. Try a different magazine and a different box of factory ammunition before you post anything, and check that optic rings are torqued to specification.
- Contact the manufacturerMost have an online warranty portal. They will issue a return authorisation and, for a genuine warranty fault, usually a prepaid label.
- Ship it lawfullyA firearm may be shipped by its owner to the manufacturer for repair and returned directly to the owner. Follow the manufacturer instructions exactly, insure it, and never include ammunition in the box.
- Tell us if it stallsIf a claim goes past a reasonable time or is rejected for a reason you do not understand, send us the claim number. We speak to these companies weekly and can often move things along.
What warranties typically cover
- Covered: defects in materials and workmanship, parts that fail in normal use, and in many cases the cost of shipping in both directions.
- Not covered: normal wear, finish wear, corrosion from poor storage, damage from handloaded or remanufactured ammunition, obstructed barrels, unauthorised modification, and abuse or neglect.
- Varies by brand: transferability to a second owner, whether registration is required, and the length of cover on springs, magazines and electronics.
Optics, lights and electronics
Several optics manufacturers offer a lifetime, no-questions warranty that transfers with the product, which is a large part of why premium glass holds its value. Electronic sights usually carry a shorter, separate warranty on the electronics and battery components, so read the two terms separately. Register your optic where the manufacturer asks for it, since an unregistered product occasionally means a slower claim.
Repairs outside warranty
Once a warranty has expired or a modification has voided it, a qualified gunsmith is the right answer. Ask about their experience with your specific platform, get a written estimate before work begins, and remember that a firearm can be shipped lawfully to a licensed gunsmith. We are happy to suggest what to ask for even where we are not involved in the work.
Recalls and safety notices
When a manufacturer issues a recall or safety notice on something we have sold, we contact affected customers directly using the order records we hold. Recall work is always free of charge and should never be ignored, however inconvenient it seems. If you hear of a recall before we contact you, get in touch and we will confirm whether your serial number is in scope.
Need your invoice or a nudge?
Send us your order number and we will supply proof of purchase and the right contact at the manufacturer.
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